Privacy Policy

1. Introduction

CSC ("Platform," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, and services for property inspection, verification, facility management, cleaning services, space planning, and property listing.

By accessing or using our Platform, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with our practices, please do not use our Services.

This Privacy Policy applies to all Users of our Platform, including Clients, Service Providers (inspectors, lawyers, facility managers, cleaners, space planners), property owners, and visitors.

2. Information We Collect

2.1 Information You Provide Directly

We collect information that you voluntarily provide when using our Platform:

Account Registration Information:

• Full name
• Email address
• Phone number
• Password (encrypted)
• Profile photograph
• Date of birth
• Gender
• Residential address

Identity Verification Documents (for Service Providers):

• Government-issued identification (National ID, Driver's License, International Passport)
• Professional licenses and certifications
• Bank Verification Number (BVN)
• Tax Identification Number (TIN)
• Proof of address (utility bills, bank statements)
• Professional qualifications and certificates
• Passport photographs

Property Information:

• Property addresses and locations
• Property descriptions and specifications
• Property photographs and videos
• Ownership documents
• Title documents and certificates
• Survey plans
• Building permits and approvals

Service Request Information:

• Type of service requested
• Preferred dates and times
• Special instructions or requirements
• Property access details
• Contact information for property listers or agents

Payment Information:

• Bank account details
• Payment card information (processed by third-party payment processors)
• Transaction history
• Billing address
• Payment references

Communication Data:

• Chat messages between Users
• Customer support inquiries
• Feedback and reviews
• Complaints and dispute information

2.2 Information Collected Automatically

When you access our Platform, we automatically collect:

Device and Technical Information:

• IP address
• Device type and model
• Operating system and version
• Browser type and version
• Unique device identifiers
• Mobile network information

Usage Information:

• Pages and features accessed
• Time spent on pages
• Click patterns and navigation paths
• Search queries
• Date and time of access
• Referring URLs

Location Information:

• GPS coordinates (with your permission)
• City and state information
• IP-based location data

Cookies and Tracking Technologies:

• Session cookies
• Persistent cookies
• Web beacons
• Pixel tags
• Local storage

2.3 Information from Third Parties

We may receive information from:

• Payment processors: Transaction confirmations and payment status
• Identity verification services: Verification results and risk assessments
• Social media platforms: If you register or login using social media accounts
• Business partners: Referral information
• Public databases: Property records and ownership information
• Credit bureaus: Credit history (with your consent, where applicable)

3. How We Use Your Information

3.1 Providing and Improving Services

We use your information to:

• Create and manage your account
• Process and fulfill service requests
• Match Clients with appropriate Service Providers
• Facilitate communication between Users
• Process payments and manage transactions
• Generate and deliver inspection reports
• Manage property listings
• Coordinate facility management and cleaning services
• Provide customer support

3.2 Verification and Trust & Safety

We use your information to:

• Verify User identities and credentials
• Conduct Know Your Customer (KYC) checks
• Prevent fraud, abuse, and illegal activities
• Enforce our Terms and Conditions
• Resolve disputes between Users
• Maintain platform integrity and security
• Conduct background checks on Service Providers

3.3 Communication

We use your information to:

• Send service confirmations and updates
• Notify you of inspection schedules and changes
• Deliver inspection reports and documents
• Send payment receipts and invoices
• Provide customer support responses
• Send important platform announcements
• Request feedback and reviews

3.4 Marketing and Promotions

With your consent, we may use your information to:

• Send promotional offers and discounts
• Notify you of new services and features
• Share relevant property listings
• Send newsletters and updates
• Provide personalized recommendations

3.5 Analytics and Improvement

We use your information to:

• Analyze platform usage and trends
• Improve our Services and user experience
• Develop new features and services
• Conduct research and analysis
• Generate aggregated, anonymized statistics

3.6 Legal and Compliance

We use your information to:

• Comply with applicable laws and regulations
• Respond to legal requests and court orders
• Protect our legal rights and interests
• Enforce our agreements and policies
• Cooperate with regulatory authorities

4. How We Share Your Information

4.1 With Other Users

We share information between Users as necessary to facilitate Services:

• Clients receive: Service Provider name, profile photo, professional credentials, contact information, and ratings
• Service Providers receive: Client name, contact information, property address, and service requirements
• Property inquiries: Contact information may be shared with property listers

4.2 With Service Providers and Partners

We share information with third parties who help us operate our Platform:

• Payment processors: To process transactions securely
• Cloud hosting providers: To store and manage data
• Identity verification services: To verify User identities
• Email and SMS providers: To send communications
• Analytics providers: To analyze platform usage
• Customer support tools: To manage inquiries

4.3 For Legal Purposes

We may disclose information:

• To comply with legal obligations
• In response to lawful requests from public authorities
• To protect our rights, privacy, safety, or property
• To investigate potential violations of our Terms
• In connection with legal proceedings
• To prevent fraud or illegal activities

4.4 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change.

4.5 With Your Consent

We may share your information for other purposes with your explicit consent.

4.6 Aggregated and Anonymized Data

We may share aggregated, anonymized data that cannot reasonably be used to identify you for research, analysis, and business purposes.

5. Data Retention

5.1 Retention Periods

We retain your information for as long as necessary to:

• Maintain your active account
• Provide Services to you
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

Specific Retention Periods:

5.2 Account Deletion

When you delete your account:

• Your profile is deactivated immediately
• Personal information is anonymized or deleted within 30 days
• Some information may be retained for legal and compliance purposes
• Aggregated, anonymized data may be retained indefinitely

6. Data Security

6.1 Security Measures

We implement robust security measures to protect your information:

Technical Safeguards:

• SSL/TLS encryption for data in transit
• Encryption of sensitive data at rest
• Secure password hashing
• Firewalls and intrusion detection systems
• Regular security audits and penetration testing
• Secure backup systems

Administrative Safeguards:

• Access controls and authentication
• Employee confidentiality agreements
• Regular security training
• Incident response procedures
• Vendor security assessments

Physical Safeguards:

• Secure data center facilities
• Access controls to physical premises
• Environmental controls

6.2 Your Security Responsibilities

You are responsible for:

• Maintaining the confidentiality of your login credentials
• Using strong, unique passwords
• Logging out after using shared devices
• Reporting suspicious activity immediately
• Keeping your contact information current

6.3 Security Incident Response

In the event of a data breach affecting your personal information, we will:

• Notify you within 72 hours of discovery
• Provide details of the breach and affected data
• Describe steps we are taking to address the breach
• Recommend actions you can take to protect yourself
• Report to relevant regulatory authorities as required

7. Your Rights and Choices

7.1 Access and Correction

You have the right to:

• Access your personal information
• Request a copy of your data
• Correct inaccurate or incomplete information
• Update your account information at any time

7.2 Deletion

You may request deletion of your personal information, subject to:

• Legal retention requirements
• Ongoing service obligations
• Legitimate business interests

7.3 Data Portability

You may request a copy of your data in a commonly used, machine-readable format.

7.4 Marketing Opt-Out

You can opt out of marketing communications by:

• Clicking "unsubscribe" in marketing emails
• Updating your notification preferences in settings
• Contacting our support team

Note: You cannot opt out of transactional communications necessary for service delivery.

7.5 Cookie Preferences

You can control cookies through:

• Browser settings
• Our cookie preference center
• Third-party opt-out tools

7.6 Location Services

You can disable location services through your device settings. Note that some features may require location data to function properly.

7.7 Exercising Your Rights

To exercise your privacy rights, contact us at:

• Email: admin@citywavesservices.com
• Phone:09035813491

We will respond to requests within 30 days. We may require verification of your identity before processing requests.

8. Cookies and Tracking Technologies

8.1 Types of Cookies We Use

Essential Cookies:

• Required for platform functionality
• Enable secure login and authentication
• Remember your preferences
• Cannot be disabled

Analytics Cookies:

• Help us understand platform usage
• Track visitor statistics
• Identify popular features
• Can be disabled

Marketing Cookies:

• Deliver relevant advertisements
• Track marketing campaign effectiveness
• Enable retargeting
• Can be disabled

Third-Party Cookies:

• Placed by our partners and service providers
• Subject to their privacy policies

8.2 Managing Cookies

You can manage cookies through:

• Browser settings: Most browsers allow you to block or delete cookies
• Our cookie settings: Access through your account settings
• Third-party tools: Use industry opt-out tools

Note: Disabling cookies may affect platform functionality.

9. Third-Party Links and Services

9.1 External Links

Our Platform may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.

9.2 Third-Party Services

We use third-party services for various functions:

• Payment processing: Paystack, Flutterwave
• Analytics: Google Analytics
• Cloud hosting: AWS, Google Cloud
• Communication: SendGrid, Twilio

These services have their own privacy policies governing their use of your data.

9.3 Social Media Features

Our Platform may include social media features. Your interactions with these features are governed by the privacy policies of the respective social media platforms.

10. Children's Privacy

Our Platform is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we discover that we have collected information from a child, we will delete it promptly.

If you believe a child has provided us with personal information, please contact us immediately.

11. International Data Transfers

11.1 Data Location

Your information may be stored and processed in Nigeria and other countries where our service providers operate.

11.2 Transfer Safeguards

When transferring data internationally, we ensure appropriate safeguards are in place, including:

• Standard contractual clauses
• Data processing agreements
• Compliance with applicable data protection laws

12. Specific Provisions

12.1 Property Inspection Data

Inspection reports and related documents:

• Are owned by the Client who commissioned the inspection
• May be retained by us for quality assurance and dispute resolution
• May be shared with regulatory authorities if required by law
• Are stored securely with restricted access

12.2 Service Provider Data

Service Provider information:

• Professional credentials are verified and may be displayed publicly
• Performance ratings and reviews are visible to Clients
• Earnings and payment information is kept confidential
• KYC documents are stored securely and not shared publicly

12.3 Property Listing Data

Property listing information:

• Is publicly visible on our Platform
• May be indexed by search engines
• May be shared with partner platforms (with consent)
• Can be removed upon request by the authorized lister

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technologies, legal requirements, or other factors.

Notification of Changes:

• We will post the updated policy on our Platform
• We will update the "Last Updated" date
• For material changes, we will provide prominent notice via email or platform notification
• Your continued use after changes constitutes acceptance

We encourage you to review this Privacy Policy regularly.

14. Data Protection Officer

We have appointed a Data Protection Officer to oversee our privacy practices and address your concerns.

Contact:

• Email: admin@citywavesservices.com
• Address:

15. Regulatory Compliance

15.1 Nigeria Data Protection Regulation (NDPR)

We comply with the Nigeria Data Protection Regulation and its implementing guidelines. Under the NDPR, you have rights including access, rectification, erasure, and data portability.

15.2 Other Applicable Laws

We comply with other applicable data protection laws, including:

• Cybercrimes (Prohibition, Prevention, Etc.) Act 2015
• Freedom of Information Act 2011
• Evidence Act 2011 (as it relates to electronic evidence)

16. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Response Time: We aim to respond to all privacy-related inquiries within 48 hours and resolve requests within 30 days.

17. Consent

By using our Platform, you acknowledge that:

• You have read and understood this Privacy Policy
• You consent to the collection, use, and disclosure of your information as described
• You understand your rights regarding your personal information
• You agree to notify us of any changes to your information

For specific processing activities, we may request your explicit consent separately.